CUSTOMER SUCCESS MANAGER

• IT-oriented training (HTL, FH, TU) or comparable qualification

• Experience in consulting or working with ERP/software solutions is an advantage

• Experience in project management and successfully leading projects is an advantage

• Analytical thinking and solution-oriented working style

• Strong communication skills and confident presence with clients

• Team player, self-responsible and eager to take on new challenges in a niche market

• AI-assisted development with Claude

• Programming in .NET with C#

• Latest Visual Studio version & additional tools

• Interfaces with WPF, WinForms & current JS frameworks (Angular, React)

• Databases on MS SQL

• Mobile solutions with .NET MAUI

• Source code management in GIT

• Regular code reviews

• Ticket management in JIRA

• Remote work possible after onboarding period

• German as company language

• Focus: Client care, quotation, connect people

• Bring the right people to the table to discuss and tackle everyday challenges

• Live client care and build lasting customer relationships (on-site visits welcome)

• Conduct acceptance meetings for completed projects and present results independently or together with product management

• Create quotes and follow up on open requests until they are implemented

• Plan client priorities and take responsibility based on negotiated proposals. Your role matters!

• Recognize when additional expertise is needed and coordinate our internal knowledge carriers to solve the problem

• Support the development of key user structures at the client's side and key account structures within our company

• You don't need to become a technical expert – your job is to coordinate clients and pull the strings.

In accordance with the collective agreement (ST1 entry level to ST2 standard level). Depending on qualifications and experience, we naturally offer a significant above-award salary – because excellent work deserves excellent compensation.